Business Process Outsourcing (BPO) is the process of outsourcing or contracting tasks of business to a service provider. This is mainly done in order to reduce expenses of company because some markets like Asia offer this work in lower prices as compared to other parts of the world.
The Indian Business Process Management Industry is a swiftly growing industry in India and in the last financial year, it grew by over 16%. The industry is among the world’s biggest business process outsourcing centres and account for more than 35% of the global outsourcing market.
The industry today is a mammoth industry and generates over $23 Billion revenue every year. The industry not only contribute significantly in the country’s economy, but also offer a large scale employment in the country.
India in a past few years has grown into one of the biggest BPO centres in the world. Every year new BPO companies are joining this league and taking the quality of services to greater heights. This post describes about the Top 10 BPO Companies in India:
10. EXL Service
10th position on this list is occupied by EXL Service, a company that offer business process outsourcing and other allied services. Incorporated in the year 1999, EXL Service offer outsourcing services to many sectors like Banking, Travel, Insurance, Healthcare, Transportation, etc.
9. Hinduja Global Solution
A part of the Hinduja Group, Hinduja Global Solution is among leading bpo companies and occupied ninth position in the list of top 10 bpo companies in India. Headquartered in Bangalore, Hinduja Global Solution started its operations in the year 2000.
Hinduja Global Solution has emerged as a leading bpo company in a short span of time and offers quality services to different domains like Banking, Healthcare, Retail, Insurance, Travel, etc. Apart from India, the company operates in over 10 countries in the world and some of them are Italy, USA, UAE, Canada and Germany.
8. WNS Global Services
WNS Global Services is next on this list, which is a multinational business process outsourcing company started in the year 1996. Headquartered in Mumbai, WNS Global Services offers many services that include Human Resource Outsourcing, Healthcare, Insurance, Travel, Manufacturing, etc.
7. Firstsource Solutions
Firstsource Solutions is another big player in this segment and ranked 7th in the list of top 10 bpo companies in India. Headquartered in Mumbai, First Source Solutions offers outsourcing services to various fields like Banking, Healthcare, Insurance and Telecom.
The company’s clients include Fortune 500 companies related to healthcare, financial and telecom sectors. Apart from India, the company operates in different countries like USA, UK and Ireland.
6. Aegis Limited
Aegis Limited is a global outsourcing company incorporated in the year 1985 and operates in 9 countries across the world. Some of the countries in which the company operates include Australia, UK and Malaysia.
With a workforce of over 40,000 employees, Aegis Limited offers quality services to sectors like Telecom, Healthcare, Retail, etc. Some of the services offered by the company are Human Resources, Finance & Accounting and Enterprises Applications.
5. Infosys BPO
Infosys BPO is among the top bpo companies, which is a subsidiary of Infosys and started operations in the year 2002. The company is known for delivering quality outsourcing services, which include business transformation services, human resource outsourcing and customer service outsourcing.
Winner of National Quality Excellence Award, Infosys BPO operates in over 30 locations across Asia, Europe and Africa. Netherland, South Africa, Singapore and Czech Republic are some of the countries in which Infosys BPO operates.
4. Wipro BPO
Wipro, a global iconic brand in Information Technology sector is also a leading player in the BPO sector in the country. Human Resource Outsourcing, Customer Management Services and Knowledge Services are some of the services offered by Wipro BPO.
3. Serco Global Services
Serco Global Services is another big player in bpo sector in India and came into existence in the year 1991. Winner of multiple awards for quality services, Serco Global Services offers many services that include Consulting, Finance and Accounting, Legal Services, Knowledge Services, etc.
Some of the sectors to which the company offer services include Healthcare, Retail, Banking, Telecom and Logistics. Apart from providing quality outsourcing services, the company also performs corporate social responsibility by assisting initiatives of social welfare organizations.
2. Tata Consultancy Services BPO
Tata Consultancy Services, a name that needs no introduction in IT sector is also a strong player in bpo segment and stand at second position in the list of top 10 bpo companies in India.
Business Process Outsourcing (BPO) is one of the services offered by Tata Consultancy Services. Also, BPO is an important source of revenue for TCS and generate more than 12% of the total company’s revenue.
The company offers a wide range of quality services to clients that include Analytics & Insights Services, Platform Solutions, Enterprise Services, etc. TCS BPO has earned a name in this sector by offering excellent services to customers.
If its about BPO companies in India, then Genpact is the indisputable leader among all bpo companies in India. Started in the year 1997, Genpact today has become a name for excellent and unparalleled services.
With a presence in over 25 countries, Genpact offers services to more than 100 of the Fortune Global 500 companies. The company offer enterprise solutions and industry solutions to various companies and some of the services offered by the company include Aftermarket Services, Industrial Solutions, Human Resource Services, Banking & Financial Services and Risk Management Services.
With a total workforce of more than 65,000 employees across the world, Genpact is one of the most trusted bpo companies in India and has a presence in 9 different cities in India. Also, Genpact offers a world class environment to work and immense opportunities to grow.